Help

A text from the tech's phone with one link. It opens in the customer's browser: the job name, the change in one line, the price of this change, the new job total, and an Approve button with their name already on it. They sign with a finger or type their name. They can tap Not now instead. There is no app to install and nothing to log in to.

Nothing until the customer approves. Then one line on the job, with a note naming the change, who approved it and when. Nothing already on the job is edited or removed. The app never writes a change nobody approved.

Yes, through Jobber. The app writes the line to the job. When you invoice the job, Jobber carries the job's lines onto the invoice, the same as any other line. The app does not touch invoices.

They tap Not now and can pick a reason: Too expensive, Not needed, Call me first, Other. They see "Thanks, we told the shop." Your list shows Declined, with the reason if they picked one. Nothing is written to Jobber. Talk to the customer, then send a new change if the price moves.

Yes, before you send. Tap Add a photo, take the picture, and Retake if you want another. The customer sees the photo with the line and the price, so the failed part and the fix are in front of them when they approve.

The customer signs with a finger or types their name, then taps Approve. The app keeps that signature with the change, along with the name on the job, the time, the internet address and the kind of device it came from. The terms call that record yours, and it is kept as proof of the approval.

The app does not replace a written contract. If your contracts call for a particular form of signature, check with whoever wrote them.

Two ways, same result. In the app: Disconnect from Jobber, then Yes, disconnect. Or in Jobber's App Marketplace, on the app's page.

Deleted: the keys Jobber gave us, right away, and every job and change we hold for you, within 30 days. Kept: the approval records, as proof, for as long as the law requires. Your Jobber data is never touched. To have the rest deleted sooner, email us.

Yes. Tap Español at the top of the screen; English switches back. The customer's approval page has the same switch, so a Spanish-speaking customer approves in Spanish. This help page is in Spanish too: Ayuda en español.

See the app's listing in Jobber's App Marketplace. This page states no price on purpose, so a number here can never be out of date. If anything is unclear, email us.

Email hello@voltaorbit.com with the subject "Change Orders support". First reply within 24 hours, weekdays. Put the shop name, the job name and the time of the change in the email, so we can find it fast.

Your list reads "Waiting for the customer" until they open it. When it has sat unopened, the change offers "Not opened yet. Resend?": tap Resend the link and send it again from your phone. The link travels through your own messages app, so check the text actually went out, and to the right number.

The app shows the open jobs in your Jobber account. If the job is not in Jobber yet, create it there, come back and tap Try again. If the job is in Jobber and still does not show, email us the job name.

Your phone asks once whether the browser may use the microphone; allow it. Speak after the button turns dark and "Listening…" shows. If the mic never listens, tap Switch to typing: typing works on every phone, mic or not.

Before you send: tap Fix it and correct the line or the price. After you send, before approval: ask the customer to tap Not now, then send a new change; nothing reaches Jobber until an approval. After approval: the line is already on the job in Jobber, so correct it in Jobber. The app never edits or removes anything on a job, including its own lines.

Open Jobber's App Marketplace, find Volta Change Orders and press Connect again. Nothing in Jobber was touched. Changes approved before the disconnect are already on their jobs in Jobber.

Your list reads "Approved, adding to the job" while the line is written, then "Approved, on the job". If it reads "Needs the office" instead, the write did not go through, for example because the Jobber connection lapsed. Open the job in Jobber to check. If the line is not there, email us the job name and the approval time. The approval is recorded, so nothing is lost, and the office can add the line by hand in the meantime.