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Privacy Policy

Last updated: October 21, 2026

Who we are

Volta Orbit LLC ("Volta Orbit," "we," "us") is a Wyoming company that provides automated software for businesses that live on calls and customers: one system in four equal parts, Front Office, Growth, Insight and Command, including an AI voice assistant that answers and books calls. Contact: hello@voltaorbit.com, (737) 338-8312 (Support). Mailing address: 30 N Gould St, Ste R, Sheridan, WY 82801.

What we collect

How we use it

To set up and run the trial or the service you asked for, to send you setup and product information you asked for, to operate and improve the service, and to meet legal obligations. We do not sell your personal information.

Text messaging (SMS)

If you are a Volta Orbit customer and tick the separate text-message box on your post-purchase welcome page, Volta Orbit may send text messages to the business number you gave about your account: your setup, booking alerts from your receptionist, billing notices, and replies to your support questions. We do not send marketing texts, and we never text anyone who has not bought from us. Message frequency varies. Message and data rates may apply. Reply STOP to any of our texts to opt out at once; the opt-out is permanent for that number, and account updates continue by email. Reply HELP, or email hello@voltaorbit.com, for help. Replies other than STOP and HELP are forwarded to hello@voltaorbit.com. No mobile information will be sold or shared with third parties for promotional or marketing purposes. Your text-message opt-in data and consent records are shared with no one; the carriers and messaging providers that deliver our texts process your number only to deliver them.

If you connect a field-service platform

If you connect your field-service or CRM platform account to a Volta Orbit app (for example, Change Orders, Volta Reviews, Volta Options or Volta Follow-Up), the platform asks you to allow the app (and, where it lists them, shows exactly the permissions we may use), and you can disconnect at any time from inside the app or on the platform's side, in its app marketplace or its connected-apps settings. What follows in this paragraph describes Change Orders. Volta Reviews, Volta Options and Volta Follow-Up are described in the three paragraphs after it. The last two sentences of this paragraph apply to every app. What we read from the platform: your account name and, where the platform provides it, the id of the user who connected the app (so a later user cannot replace that person's keys), your jobs, or the open deals a CRM uses as jobs (title, number or name, total), and, for the client on a job, the name and the phone number or email your team uses to send the approval link; the app copies that contact from the job when a change is drafted. Where the platform's estimate carries your business's name and address, we read those too. We do not read invoices, payments, schedules, time sheets, other users or any other data held in the platform; where the app writes an estimate or a note, it reads that customer's estimates or notes only to find its own again, so a change is never written twice. What we write to the platform: only the changes a client has approved. On platforms whose jobs take new lines, the change is added to the job as a line marked as a change, with a note that says who approved it and when. On platforms whose jobs cannot take new lines, the change is created as a new estimate for the job's customer, never sent by us, with the approval record inside it or as a note on the customer. We do not touch invoices. We never write anything to the platform that was not approved, and we never edit or remove anything already on a job. Approval records: when a client approves a change, we record the name on the job, the time, the internet address and the kind of device the approval came from, and the signature the client drew or typed, as proof of the approval; a copy of that record is written to the platform as a note on the job, as a note on the customer, or inside the estimate we created. If the client declines, we record the reason they chose. Photos: a photo your technician attaches to a change is kept in a private storage bucket and shown to the client through a link that expires. Tokens: the access keys the platform issues to us are kept in our database's encrypted secret store (Supabase Vault), readable only by the app's own server functions and never by a page; they are refreshed as the platform requires and deleted when you disconnect: at once when you press Disconnect in the app; at once when the platform tells us you removed the app on its side; and where a platform does not tell us, at our next call to it, which it then refuses. Retention: job and change-order data we hold, including photos and signatures, is kept while your account is connected and deleted by a scheduled purge 30 days after a disconnect, or sooner on request to hello@voltaorbit.com; each purge is logged. Reminders: where the app offers them, if a client has not opened an approval link after 24 hours and the change carries the client's email copied from the job, we send one reminder email on the shop's behalf, once per change. We do not sell data from your platform, and we do not use it to train models. Platform names belong to their owners; Volta Orbit is not affiliated with any field-service or CRM platform.

Volta Reviews. If you connect your platform to Volta Reviews, the platform asks you to allow it, and you can disconnect at any time from inside the app or on the platform's side. What we read from the platform: your account's id and name, and, each time a job is closed, that job's number and title and the name and email address of the client on it, with the platform's own ids for the job and the client. We read nothing else. We write nothing to your platform's records; the only change we ask the platform to make is the disconnect, when you press Disconnect in the app. What you type in the app: your Google review link, a reply-to email address, your business's postal address and your time zone. No ask goes out until all four are saved. What we send: one review-ask email per closed job to that client, from our own mail account, with your business's name as the sender name and your reply-to address for replies. It carries your review link, an unsubscribe link and your postal address. Every customer gets the same note and the same link. We send at most one ask per customer in 90 days, at most 50 a day, only between 9:00 and 19:00 in your time zone, and never to an address that has unsubscribed. Unsubscribes: when a customer uses the link, we keep a one-way fingerprint of that email address, not the address itself, against your account, so the opt-out holds even if you disconnect and connect again; the purge below does not remove it. Google ratings: when this feature is turned on, we read once a week, from Google's public listings, the star rating and review count of your business and of the three businesses in your category nearest to you, and we keep those numbers with their dates. It is off today, and nothing is read from Google until it is turned on. Tokens: the access keys the platform issues to us are kept in our database's encrypted secret store (Supabase Vault), readable only by the app's own server functions and never by a page; they are refreshed as the platform requires and deleted at once when you press Disconnect in the app or when the platform tells us you removed the app on its side. Retention: we keep the asks (your customers' names and email addresses, and when each ask went out), the platform's notices that a job was closed, and any rating numbers while your account is connected. A scheduled purge deletes them 30 days after a disconnect and clears your review link and reply-to address; each purge is logged. To have them deleted sooner, email hello@voltaorbit.com. We do not sell this data, and we do not use it to train models.

Volta Options. If you connect your platform to Volta Options, the platform asks you to allow it, and you can disconnect at any time from inside the app or on the platform's side. What we read from the platform: your account's id and name, and your open jobs: each job's title, number and total, and the name, email address and phone number of the client on it. We keep the job's title and number and the client's name with the proposal; the email address and phone number are not kept. After a write the platform did not confirm, we read that job's lines and notes only to find our own again, so an option is never written twice. We do not read invoices, payments, schedules, time sheets, other users or any other data held in the platform. What you build in the app: three priced choices for a job (Good, Better and Best), each a set of lines with prices, with one marked as recommended. What the customer gives us: when the customer opens the link you share, and again when they choose or decline, we record the time, the internet address and the kind of device it came from. When they choose, we record the signature they drew or the name they typed; a drawn signature is kept as an image in a private storage bucket. When they decline, we record the reason they chose and any note they type. What we write to the platform: only after the customer chooses, and only to that job: one line for the chosen option at its total, and one note with the record of the choice (the option and its items, the three totals offered, the signer's name, the time, the kind of device and the internet address, and whether a drawn signature is on file). We write nothing before the customer chooses, nothing when the customer taps "None of these", and we never edit or remove anything already on a job. The app sends your customers no text message and no email; the link is shown on your screen for you to share. Tokens: the access keys the platform issues to us are kept in our database's encrypted secret store (Supabase Vault), readable only by the app's own server functions and never by a page, and deleted at once when you confirm Disconnect in the app or when the platform tells us you removed the app on its side. Retention: proposals, the customers' names and choices, the decline reasons, the signature records and the drawn signature images are kept while your account is connected and deleted by a scheduled purge 30 days after a disconnect, or sooner on request to hello@voltaorbit.com; each purge is logged, with the count of signature images it removed. Lines and notes already written to your jobs stay in your platform. We do not sell this data, and we do not use it to train models.

Volta Follow-Up. If you connect your platform to Volta Follow-Up, the platform asks you to allow it, and you can disconnect at any time from inside the app or on the platform's side. What we read from the platform: your account's id and name once, when you connect; and each time the platform tells us a quote was sent, changed or approved, that quote: its number, title and status, when it was sent and when its status last changed, its client page link, the name and email address of the client on it, and whether that client accepts quote follow-ups, with the platform's own ids for the quote and the client. Right before each follow-up we read the same quote again, so a quote that was approved, changed or deleted in the meantime gets no email. When a quote is deleted, the platform tells us only that. We read nothing else. We write nothing to your platform's records; the only change we ask the platform to make is the disconnect, when you press Disconnect in the app. What you type in the app: a reply-to email address, your business's postal address, your time zone, and how many of the three follow-up emails may go out (none, one, two or three). No follow-up goes out until the first three are saved and at least one email is approved, and none goes out while you have pressed Pause. What we send: at most three follow-up emails per quote, 2, 5 and 9 days after the quote was sent, never more than you approved, and only while the quote is still waiting for an answer, from our own mail account, with your business's name as the sender name and your reply-to address for replies. The wording is fixed and the same for every client. Each email carries one link to the quote, an unsubscribe link and your postal address. We send only between 9:00 and 19:00 in your time zone, at most one follow-up per client a day and 50 a day, never to an address that has unsubscribed, never to a client who has turned quote follow-ups off in your platform, and never for a quote that was more than 3 days old when the app first saw it. The quote link: the link in each email is our own short link, which opens the quote on your platform's client page. When it is opened we record when, how many times, and whether the opening looked like a person or an automated check (a mail scanner, a preview, a robot); we keep no internet address and no browser details. That record is what ends your free period: the first quote approved or turned into a job after its client opened it from one of these emails. Unsubscribes: when a client uses the link, their remaining follow-ups from your business stop at once, and we keep a one-way fingerprint of that email address, not the address itself, against your account, so the opt-out holds even if you disconnect and connect again; the purge below does not remove it. Tokens: the access keys the platform issues to us are kept in our database's encrypted secret store (Supabase Vault), readable only by the app's own server functions and never by a page; they are refreshed as the platform requires and deleted at once when you press Disconnect in the app or when the platform tells us you removed the app on its side. Retention: we keep the quotes we track (their numbers, titles and statuses, your clients' names and email addresses, and when each follow-up went out or why it did not), the link records and the platform's notices that a quote changed, while your account is connected. A scheduled purge deletes them 30 days after a disconnect and clears your business's name, reply-to address and postal address; each purge is logged. Your account's id, your time zone, the unsubscribe fingerprints and the record that your free period ended stay. To have your data deleted sooner, email hello@voltaorbit.com. We do not sell this data, and we do not use it to train models.

Who we share with

We share personal information with the service providers that run the product on our behalf, each bound to use your data solely to provide the service to us: voice infrastructure, appointment scheduling, telephony and text-messaging carriers and providers, database hosting, automation hosting, site hosting and content delivery, and our payment merchant of record. We may disclose information if the law requires it.

Social platforms (our own accounts)

When Volta Orbit runs its own accounts on social platforms such as Pinterest, Facebook, Instagram, Threads, YouTube, Discord or Bluesky, our founder connects them to tools built for one user only; nobody else signs in to these tools, and this section is about our accounts, not about you: nothing you give Volta Orbit is posted to or sent to these platforms. What we read: when an account is connected, our own profile, our boards, pins, posts and videos, and their performance numbers. On Pinterest the connection asks for these permissions and no others: boards:read, boards:write, pins:read, pins:write and user_accounts:read. What we write: only posts the founder approved, to our own accounts: pins and boards, Page and Instagram posts, Threads posts, Shorts, Discord announcements and Bluesky posts. Other people: we request no permission to read other users' private data, direct messages or follower lists; a bot we add to our own Discord server posts there and is not given the permission to read members' messages; and nothing a platform returns to us is sold or passed to anyone outside Volta Orbit. Sign-in and keys: each connection goes through the platform's own sign-in screen, and we never ask for or store a platform password. Pinterest's sign-in returns the founder to a page on this site that only shows the one-time code for pasting into our tool; that page stores nothing and sends nothing anywhere. The access keys a platform issues to us are kept on our own systems, never in a web page, refreshed where the platform requires it, and deleted when we disconnect, which we can do at any time in that platform's connected-apps settings. When our YouTube tool is connected, it uses YouTube API Services; Google's privacy policy is at google.com/policies/privacy, and the access it holds can also be withdrawn on Google's security settings page. Retention: we keep the performance numbers for our own reporting while the account is active, and the keys only until we disconnect.

Your choices

Opt out of calls at any time by saying so on a call or by emailing hello@voltaorbit.com. Opt out of texts by replying STOP to any of our texts, or by emailing the same address. We honor revocations promptly. You may request access to or deletion of your information at the same address. California residents may exercise applicable rights under California law by emailing us.

Retention and security

We keep personal information only as long as needed for the purposes above (consent records are retained as legal proof of consent) and protect it with access controls and encryption in transit.

Children

Our service is for businesses and is not directed to anyone under 18.

Changes

We will post any changes here with an updated date.

Volta Orbit · 30 N Gould St, Ste R, Sheridan, WY 82801 · hello@voltaorbit.com · (737) 338-8312 (Support)